Ziggs for logistics and freight forwarders

Every shipment,
tracked by the whole team.

Sales, operations, customs, the warehouse, customer service and billing all handle the same shipment. Give each role an agent, let shipments move between them with every document attached, and let the branch manager see what is moving and what is stuck.

Discuss your first workflow Meet the team

Every role gets
its own agent.

Each agent knows its part of the job, the sources it may use, and what it is allowed to share.

  • Sales

    Prepares freight quotes from current rates and the customer's details.

  • Operations

    Books carriers, tracks shipments and handles delays.

  • Customs

    Checks documents and prepares declarations for the broker.

  • Warehouse

    Logs arrivals, damage and stock, and plans pickups.

  • Customer service

    Answers "where is my shipment" and sends updates.

  • Billing

    Prepares invoices from the shipment record.

Work moves between them,
with the context attached.

Each handoff carries what the next person needs. A person approves before anything important goes out.

Air freight quote

  1. Sales

    Collects size, weight and dates.

  2. Operations

    Checks space with carriers.

  3. Branch managerapproves

    Approves the margin.

  4. Sales

    Sends the quote.

Delayed container

  1. Operations

    Sees the vessel delay.

  2. Warehouse

    Moves the pickup.

  3. Customer service

    Updates the customer.

Import clearance

  1. Customs

    Checks the document set.

  2. Operations

    Books the delivery.

  3. Billing

    Sends the invoice.

One view of
where everything stands.

The branch manager sees every shipment in one view: where it is, who has it, which ones are late, and what needs their approval.

Work in progressExample
  • Air freight quote

    Step 3 of 4: Branch manager

    Needs approval
  • Delayed container

    Step 2 of 3: Warehouse

    In progress
  • Import clearance

    All 3 steps finished

    Done

People outside,
on your terms.

Customers, carriers, customs brokers and overseas partners can exchange documents with the right person through one place, and they see only what you choose to share.

Bring us one workflow.

Tell us which roles it passes through and where it gets stuck. We’ll walk through where Ziggs fits.

Request a walkthrough See every industry